Customer Service Advisor — Growth, Benefits & Impact

Policy Expert; United States; Remote; USD 35,000 - 36,000; Full time

Benefits offered by this job

Career Development

Enhanced Holiday Packages

Social events

Employee Wellbeing Programme

Buy and Sell Holiday Scheme

Life Assurance x4 your salary

Prayer room in office

Financial Wellbeing Support

Job summary

Policy Expert in the United Kingdom is seeking a customer-focused role where you will handle inbound calls, chats and enquiries about insurance policies, providing helpful guidance and proactive service to customers.

You’ll support sales by spotting opportunities and guiding customers to the right products, while upholding FCA guidelines and maintaining accurate records.

Join a vibrant team with strong values, career development, wellbeing benefits and a supportive working environment.

Responsibilities

• Handling a variety of inbound calls from customers relating to their insurance policies, quotes, renewals and general queries.
• Upselling additional products to meet customer needs.
• Ensure smooth daily operations and meet KPIs.
• Resolve customer complaints effectively.
• Provide clear communication across calls, chat, email and letters.
• Keep FCA guidelines and product knowledge up to date.
• Assist with administrative tasks and proactive outbound calls when required.

Job description

Policy Expert in the United Kingdom is seeking a customer-focused role where you will handle inbound calls, chats and enquiries about insurance policies, providing helpful guidance and proactive service to customers.

You’ll support sales by spotting opportunities and guiding customers to the right products, while upholding FCA guidelines and maintaining accurate records.

Join a vibrant team with strong values, career development, wellbeing benefits and a supportive working environment.