Dental Insurance Coordinator

Tots to Teens Dental Group; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, vision, life, and(dis

Paid time off

Employee Assistance Program (EAP)

Job summary

Smile Kings Dental & Orthodontics (Zarzamora) is seeking an Insurance Coordinator to verify insurance benefits and support patient services across a busy practice. The role emphasizes accurate benefit checks and clear communication with patients and carriers.

You will work with front-office teams to ensure correct benefit information, maintain HIPAA-compliant records, and help patients understand their financial responsibility. A strong attention to detail is essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of insurance verification experience.
• Experience verifying dental insurance eligibility and benefits.
• Strong attention to detail and organizational skills.
• Excellent verbal communication and interpersonal skills.
• Ability to maintain HIPAA compliance and patient confidentiality.
• Type at least 45 words per minute.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Reviewing daily schedules and verifying insurance for scheduled and add-on appointments.
• Verifying patient eligibility, benefits, and coverage through portals and by contacting insurance carriers.
• Entering and updating insurance information in Open Dental software.
• Creating and updating insurance plans within Open Dental.
• Phasing treatment plans to align with covered services and insurance benefits.
• Explaining insurance benefits, coverage, and patient financial responsibility to patients and office staff.
• Collaborating closely with front office teams to ensure accurate benefit information.
• Maintaining communication with offices and Patient Services departments via phone, email, and chat.
• Maintaining accurate documentation and patient records.
• Staying current on Medicaid guidelines, limitations, and covered benefits.
• Representing the practice professionally while providing exceptional customer service.
• Performing other duties as assigned

Skills

Attention to detail

HIPAA compliance

Verbal communication

Typing 45 wpm

Teamwork

Independent work

Education

High school diploma or GED

Tools

Open Dental

Job description

Join a Team that helps patients access the Dental Care they need!

What We're Looking For

Are you an experienced Insurance Coordinator who enjoys helping patients understand their dental benefits while supporting a busy, team-oriented practice? If you're detail-oriented, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we'd love to meet you.

Here at Smile Kings Dental & Orthodontics (Zarzamora), we believe that outstanding patient care begins with excellent communication and efficient insurance coordination. We're looking for an Insurance Coordinator who is dependable, organized, and committed to ensuring patients receive the maximum benefit from their insurance coverage while supporting our clinical and administrative teams.

What You'll Do

As an Insurance Coordinator, you'll play a key role in ensuring accurate insurance verification and seamless communication between patients, insurance carriers, and our offices. Your responsibilities include, but are not limited to:

• Reviewing daily schedules and verifying insurance for scheduled and add-on appointments
• Verifying patient eligibility, benefits, and coverage through insurance portals and by contacting insurance carriers
• Entering and updating insurance information in Open Dental software
• Creating and updating insurance plans within Open Dental
• Phasing treatment plans to align with covered services and insurance benefits
• Explaining insurance benefits, coverage, and patient financial responsibility to patients and office staff
• Collaborating closely with front office teams to ensure accurate benefit information
• Maintaining communication with offices and Patient Services departments via phone, email, and chat
• Maintaining accurate documentation and patient records
• Staying current on Medicaid guidelines, limitations, and covered benefits
• Representing the practice professionally while providing exceptional customer service
• Performing other duties as assigned

Required

• High school diploma or GED
• At least 1 year of insurance verification experience (preferred)
• Experience verifying dental insurance eligibility and benefits
• Strong attention to detail and organizational skills
• Excellent verbal communication and interpersonal skills
• Ability to maintain HIPAA compliance and patient confidentiality
• Ability to type at least 45 words per minute
• Ability to work independently and collaboratively in a team environment
• Active listening and strong reading comprehension skills

Bonus Skills (Not Required)

• Experience using Open Dental software
• Knowledge of Medicaid dental insurance guidelines and regulations
• Experience working in a dental practice or multi-location dental organization

We offer a comprehensive benefits package, including:

• 401(k) with company matching
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Employee Assistance Program (EAP)