Dental Insurance Coordinator

DirectDental; Bonita (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k

PTO

Job summary

DirectDental is seeking an experienced Dental Insurance Coordinator & Biller to own the insurance billing process from start to finish. You will track claims, post payments, and help ensure zero balances while maintaining clear communication with patients and providers.

The ideal candidate has 5+ years in a dental office, Dentrix experience, and familiarity with CDT codes, primary/secondary insurance, and PPO plans. Join a team dedicated to efficient, accurate billing and strong patient service.

Qualifications

• Dental insurance billing experience including claims, EOB posting, and appeals.
• Dentrix experience required.
• Familiar with CDT codes, primary and secondary insurance, and PPO plans.
• Organized and persistent with follow-up; comfortable discussing money with patients.

Responsibilities

• Submit insurance claims daily and track them through our clearinghouse (eServices/eClaims).
• Post insurance payments and EOBs, plus patient payments, and keep ledgers balanced.
• Trace outstanding claims and work aging reports until every claim is resolved.
• Appeal denied claims with narratives and x-ray attachments.
• Call patients about balances, explain their accounts clearly, and send monthly statements.
• Review clinical notes and day sheets daily so billing is accurate.
• Handle refund requests and credits.
• Set up and maintain direct EFT with carriers such as Delta Dental, Aetna and MetLife.
• Answer phones and help patients with billing questions.
• Flag coding issues and insurance trends to the doctor, and help with yearly PPO fee reviews.

Skills

Dental billing

A/R follow-up

Insurance claims

Patient communications

Financial discussions

Weave

Dental Intel

MS Office

Tools

Dentrix

Job description

We are looking for an experienced Dental Insurance Coordinator & Biller with treatment planning knowledge a plus to join our team. Minimum 5 years experience in Dental office.

Are you an experienced Dental Billing/Insurance Coordinator? We are looking for someone to own our insurance billing from start to finish. If you like keeping A/R clean, winning appeals, and getting claims paid quickly, we’d love to meet you.

What you’ll do

• Submit insurance claims daily and track them through our clearinghouse (eServices/eClaims)
• Post insurance payments and EOBs, plus patient payments, and keep ledgers balanced
• Trace outstanding claims and work aging reports until every claim is resolved
• Appeal denied claims with narratives and x-ray attachments
• Call patients about balances, explain their accounts clearly, and send monthly statements
• Review clinical notes and day sheets daily so billing is accurate
• Handle refund requests and credits
• Set up and maintain direct EFT with carriers such as Delta Dental, Aetna and MetLife
• Answer phones and help patients with billing questions
• Flag coding issues and insurance trends to the doctor, and help with yearly PPO fee reviews

What we’re looking for

• Dental insurance billing experience, including claims, EOB posting, A/R follow-up and appeals
• Must have Dentrix experience
• Familiarity with CDT codes, primary and secondary insurance, and PPO plans
• Organized, persistent with follow-up, and comfortable talking with patients about money
• Bonus: experience with Weave, Dental Intel and all Microsoft Office

Our goal: a zero-balance office, with claims paid within 30 days. You’ll have real ownership of that and a team that backs you up.

The ideal candidate is detail‑oriented, organized, and comfortable discussing financial protocols and insurance benefits with patients and practice owner.

Benefits:

• Medical, Dental, 401k, PTO

Compensation:

• $26-$33/hour