Dental Front Office & Treatment Coordinator

Daniel F Galindo DDS PC; Peoria (AZ); On-site; USD 34,000 - 41,000; Full time

Job summary

Galindo Prosthodontics is seeking an experienced Dental Front Office & Treatment Coordinator to join our Scottsdale and Peoria teams. The role blends patient scheduling, billing, and coordination of complex treatment plans while delivering outstanding patient experience.

You will manage calls, registrations, insurance claims, treatment estimates, and financing options, ensuring smooth operations across both locations.

Qualifications

• Previous experience in dental front office, preferably in a treatment coordination role.
• Strong knowledge of dental terminology, procedures, and treatment planning.
• Experience discussing treatment fees, financial arrangements, and payment options with patients.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work independently.
• Professional appearance, positive attitude, and a patient-centered approach.
• Ability to work effectively in a team environment.
• Proficiency with computers and dental practice management software.
• Experience in a prosthodontic, restorative, implant, or other dental specialty practice.
• Experience with Open Dental practice management software.
• Experience coordinating complex, multi-phase dental treatment.

Responsibilities

• Greet patients warmly and ensure a positive first impression.
• Manage calls, emails, texts, and patient inquiries promptly.
• Coordinate scheduling, confirmations, cancellations, and rescheduling.
• Maintain organized schedules for two locations.
• Handle patient registration, medical histories, consent forms, and docs.
• Keep patient information updated in the practice management system.
• Assist with daily front office operations.
• Provide excellent customer service while protecting patient confidentiality.
• Explain treatment plans, timelines, and fees to patients.
• Present treatment estimates and discuss financial arrangements.
• Coordinate appointments for multi-phase treatment.
• Follow up on pending or unscheduled treatment.
• Explain financing options and assist with applications.
• Prepare and submit insurance claims.
• Maintain documentation of finances and communications.
• Communicate with referring dentists and providers.
• Coordinate requests for records, radiographs, and reports.
• Follow up with referring offices about treatment.
• Maintain professional relationships with referring practices.
• Ensure timely communication among patients, providers, and team.
• Collaborate with doctors, clinicians, and admin staff.
• Maintain patient records and workflows.
• Monitor pending appointments, treatment plans, referrals, tasks.
• Support daily operations at both locations.
• Assist with additional administrative responsibilities as needed.

Skills

Dental front office experience

Treatment coordination

Communication skills

Dental terminology knowledge

Practice management software

Tools

Open Dental

Job description

Experienced Dental Front Office & Treatment Coordinator

Galindo Prosthodontics | Scottsdale & Peoria, Arizona

Job Type: Full-Time
Pay: $25.00–$30.00 per hour, depending on experience
Schedule: Monday–Thursday (minimum of 32 hours per week)
Work Location: On-site at our Scottsdale and Peoria offices

About Our Practice

Galindo Prosthodontics is a specialty dental practice dedicated to providing exceptional patient care through advanced restorative and prosthodontic dentistry. With locations in Scottsdale and Peoria, our team is committed to clinical excellence, personalized treatment, and creating a welcoming, professional environment for every patient.

We are seeking an experienced Dental Front Office & Treatment Coordinator to join our team. The ideal candidate is highly organized, personable, detail-oriented, and comfortable managing the administrative and financial aspects of a specialty dental practice.

This position is ideal for someone who enjoys building relationships with patients, working collaboratively with a clinical team, and helping patients navigate their treatment with confidence.

Front Office & Patient Experience

• Welcome patients warmly and professionally, ensuring a positive experience from their first interaction with our practice.

• Manage incoming phone calls, emails, text messages, and patient inquiries promptly and courteously.

• Coordinate patient scheduling, appointment confirmations, cancellations, and rescheduling.

• Maintain an organized and productive appointment schedule for both office locations.

• Manage patient registration, medical histories, consent forms, and other required documentation.

• Maintain accurate and up-to-date patient information in the practice management system.

• Assist with daily front office operations and administrative responsibilities.

• Provide exceptional customer service while maintaining patient confidentiality and professionalism.

Treatment Coordination

• Assist patients in understanding recommended treatment plans, procedures, timelines, and associated fees.

• Present treatment estimates and review financial arrangements clearly and professionally.

• Coordinate appointments for comprehensive and multi-phase treatment plans.

• Follow up with patients regarding pending or unscheduled treatment.

• Help patients understand available payment and financing options.

• Coordinate treatment sequencing and scheduling with the clinical team.

• Maintain consistent communication with patients throughout their treatment process.

• Identify and address patient concerns or questions, involving the doctor or clinical team when appropriate.

Financial & Insurance Responsibilities

• Collect patient payments and maintain accurate financial records.

• Review patient account balances and follow up on outstanding payments.

• Explain office financial policies and payment expectations.

• Assist patients with financing applications and payment arrangements.

• Prepare and submit dental insurance claims when applicable.

• Maintain accurate documentation of financial transactions and patient communications.

Referral & Professional Communication

• Communicate professionally with referring dentists, specialists, and other healthcare providers.

• Coordinate requests for patient records, radiographs, and clinical reports.

• Follow up with referring offices regarding patient treatment and appointments.

• Assist in maintaining strong professional relationships with referring practices.

• Ensure timely communication between patients, referring providers, and our clinical team.

Office Organization & Team Support

• Collaborate closely with doctors, clinical staff, and administrative team members.

• Maintain organized patient records and administrative workflows.

• Monitor pending appointments, treatment plans, referrals, and outstanding administrative tasks.

• Assist with maintaining efficient daily operations at both locations.

• Support other administrative responsibilities as needed to ensure a smooth patient experience.

Qualifications & Experience

Required:

• Previous experience working in a dental front office, preferably in a treatment coordination role.

• Strong knowledge of dental terminology, procedures, and treatment planning.

• Experience discussing treatment fees, financial arrangements, and payment options with patients.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and work independently.

• Professional appearance, positive attitude, and a patient-centered approach.

• Ability to work effectively in a team environment.

• Proficiency with computers and dental practice management software.

Preferred:

• Experience in a prosthodontic, restorative, implant, or other dental specialty practice.

• Experience with Open Dental practice management software.

• Experience coordinating complex, multi-phase dental treatment.

Schedule & Work Arrangement

• Schedule: Monday–Thursday, minimum of 32 hours per week.

• Work Arrangement: On-site position at our Scottsdale and Peoria offices.

• Occasional schedule adjustments or additional coverage may be required to support office operations.

• Reliable transportation between both locations is necessary.

• This position is not eligible for remote work.

Compensation

$25.00–$30.00 per hour, based on qualifications, experience, and demonstrated skills.

What We're Looking For

We are looking for someone who takes pride in their work, enjoys helping people, and understands the importance of providing exceptional service in a specialty dental practice.

The successful candidate will be dependable, proactive, organized, and comfortable communicating with patients about complex treatment plans and financial arrangements.

Above all, we value a positive attitude, professionalism, integrity, and a genuine commitment to patient care.