Dental Treatment Coordinator - Advancement opportunity

Gilder Search Group; West Bloomfield Charter Township (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus opportunities

PTO & Holidays

Health and dental insurance

401(k) with company match

CE support

Job summary

Gilder Search Group presents a Dental Treatment Coordinator role at a partner dental practice. You will educate patients on recommended dental treatments, present treatment costs, navigate insurance benefits, and guide financing to drive case acceptance.

This is a full-time, in-office position with a competitive hourly pay and opportunities to earn bonuses based on performance. The role supports growth initiatives and emphasizes excellent patient experience.

Qualifications

• 2+ years of experience in the dental field.
• Experience in dental treatment planning and insurance estimation.
• Strong front-office multitasking and scheduling skills.
• Proficiency with practice management software (Open Dental) and MS Office.

Responsibilities

• Educate patients on treatments, benefits, and risks.
• Present costs, navigate insurance, handle financial objections, and arrange payments.
• Guide patients through financing options and collect payments/copays.
• Greet patients, check-in/check-out, and maintain a welcoming patient experience.
• Collaborate with clinicians and the Office Manager to resolve operational issues and support growth initiatives.
• Cross-train to assist with broader front-office duties.

Skills

Dental field experience

Customer service

Front office multitasking

Insurance verification

Tools

Open Dental

Microsoft Office

Job description

Dental Treatment Coordinator - Advancement opportunity

About the Role

Our busy and growing dental practice is seeking a self-motivated, organized Treatment Coordinator to join our front desk team. In this role, you will be key to helping patients understand their care, presenting treatment plans, guiding financial options, and driving case acceptance to support the growth of our practice.

• Pay Rate: $26.00 – $32.00 / hour

• Bonus Structure: Opportunities to earn monthly production/collection bonuses and incentive pay based on performance metrics

• Job Type: Full-time, In-Office

• Schedule:

  • Monday – Wednesday: 8:00 AM – 5:00 PM

  • Thursday: 8:00 AM – 3:00 PM

Treatment Presentation & Case Acceptance

• Educate patients on recommended dental treatments, oral health benefits, and risks of delaying care in a clear, non-pushy manner.

• Present treatment costs, navigate insurance benefits, handle financial objections, and arrange payment options to secure patient commitment.

• Guide patients through financing options and collect payments/copays accurately according to office protocols.

Front Office & Patient Experience

• Greet patients, manage check-in/check-out, and maintain a welcoming, high-quality patient experience.

• Answer incoming calls, perform insurance verifications, and schedule appointments to optimize provider calendars and patient flow.

• Collaborate with clinicians and the Office Manager to resolve operational issues and support practice growth initiatives.

• Cross-train to assist with broader front-office duties as needed.

Key Performance Metrics

• Achieve a patient treatment acceptance rate of 75% or higher.

• Maintain a monthly collection rate of 95%+ on patient balances and copays.

Requirements & Qualifications

Required:

• 2+ years of experience in the dental field.

• Proven experience in dental treatment planning, case presentation, and insurance verification/estimation.

• Strong background in customer service, front office multitasking, and patient scheduling.

• Ability to sit, stand, walk, and occasionally lift/move up to 10 pounds.

Preferred:

• Knowledge of dental terminology, procedures, and ethical practice standards.

• Proficiency with practice management software, preferably Open Dental.

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

• Strong math skills, detail orientation, and clear interpersonal communication.

Benefits

• Competitive compensation ($26–$32/hr) with bonus/incentive opportunities.

• Paid Time Off (PTO) and Paid Holidays.

• Group Health Insurance & Dental Care.

• 401(k) with employer match.

• Continuing Education support & Uniform allowance.

• Positive, modern, and team-oriented work environment.