Dental Front Office Specialist | Scheduling & Insurance

Heartland Dental; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

PTO

Job summary

Wilderness Canyon Dental Care in San Antonio, TX is seeking a dedicated Business Assistant to join our front office team. You’ll greet patients, manage phones and emails, and use Dentrix to schedule and maintain records while supporting insurance claim processing.

In this role you’ll post payments, verify benefits, coordinate with providers, and help implement Heartland Dental systems to optimize office performance.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI handling compliance.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail, emails, and communications with patients/insurers.
• Use Dentrix for scheduling and records; coordinate appointments for multiple providers.
• File and follow up on patient insurance claims; verify benefits and coverage.
• Post insurance and patient payments; assist with accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems for office efficiency.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Wilderness Canyon Dental Care in San Antonio, TX is seeking a dedicated Business Assistant to join our front office team. You’ll greet patients, manage phones and emails, and use Dentrix to schedule and maintain records while supporting insurance claim processing.

In this role you’ll post payments, verify benefits, coordinate with providers, and help implement Heartland Dental systems to optimize office performance.