Front Office Assistant

Oral and Facial Surgery of the Shoals - Sheffield; South Florence (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) with Company Match

Job summary

Oral and Facial Surgery of the Shoals - Sheffield is seeking a friendly Front Office Assistant to welcome patients, manage check-in/out, discuss treatment costs, and answer phone calls in a fast-paced dental office.

The ideal candidate will have 1+ year dental front desk experience, strong communication, basic insurance knowledge, and the ability to handle confidential information in compliance with HIPAA.

Qualifications

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.

Responsibilities

• Greet patients warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Check patients in and out efficiently.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative tasks using dental software.
• Maintain patient confidentiality per HIPAA.

Skills

Front desk experience

Customer service

Phone etiquette

HIPAA compliance

Insurance verification

Education

High school diploma

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match