Dental Front Office & Patient Support Specialist - Dentrix

ADP, Inc.; Avondale (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. in Avondale, LA seeks a Dental Patient Support Specialist I with Dentrix experience to support dental teams and patients through front-office tasks. The role emphasizes greeting patients, scheduling, collecting information, verifying insurance, and handling billing inquiries while maintaining accurate records.

Strong communication, organization, and multitasking abilities are essential, along with a willingness to undergo a background check and pre-employment screening.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification preferred.
• 1 year experience in a dental office or healthcare setting; bilingual a plus.
• 1-2 years of Dentrix Experience or similar software program.

Responsibilities

• Greet patients upon arrival, provide information about procedures, and answer inquiries about dental services.
• Schedule, confirm, and reschedule appointments with accurate patient records and timeliness.
• Collect patient information, including medical and dental history, insurance details, and consent forms.
• Verify dental insurance coverage, assist patients with insurance claims, and help with billing inquiries.
• Maintain accurate patient records and document treatments, procedures, and communications.
• Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Assist in coordinating treatment plans and ensure patients understand upcoming procedures and follow-up care.
• Contact patients for appointment reminders and post-treatment care instructions.
• Provide general office support such as answering phones, maintaining office supplies, and assisting with office organization.

Skills

Dental terminology

Organization

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree or relevant certifications a plus

Tools

Dentrix Experience

Job description

ADP, Inc. in Avondale, LA seeks a Dental Patient Support Specialist I with Dentrix experience to support dental teams and patients through front-office tasks. The role emphasizes greeting patients, scheduling, collecting information, verifying insurance, and handling billing inquiries while maintaining accurate records.

Strong communication, organization, and multitasking abilities are essential, along with a willingness to undergo a background check and pre-employment screening.