Dental PSS I (Dentrix Experience Required)

InclusivCare; Avondale, Northern (AZ, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

InclusivCare is seeking a Dental Patient Support Specialist I in Avondale to support both the dental team and patients with administrative tasks and scheduling. The role focuses on patient interactions, records management, and insurance coordination.

The candidate should have a high school diploma and 1 year of dental/healthcare experience, plus 1–2 years of Dentrix experience or similar software. Bilingual applicants are a plus.

Qualifications

• High school diploma or equivalent required; associate’s degree or certifications a plus.
• 1 year of experience in a dental office or healthcare setting; bilingual a plus.
• 1–2 years of Dentrix Experience or similar software.

Responsibilities

• Greet patients upon arrival and provide information about procedures.
• Schedule, confirm, and reschedule appointments with accurate records.
• Collect patient information including medical and dental history, insurance details and consent forms.
• Verify dental insurance coverage and assist with claims and billing inquiries.
• Maintain accurate patient records and document treatments and communications.
• Process payments, issue receipts, and explain charges and payment plans.
• Assist in coordinating treatment plans and follow-up care.
• Contact patients for appointment reminders and post-treatment instructions.

Skills

Patient interaction

Multitasking

Communication

Record keeping

Education

High school diploma or equivalent

1 year dental/healthcare experience

Dentrix experience

Tools

Dentrix Experience

Job description

Dental PSS I (Dentrix Experience Required)

Full TIme Avondale, LA, US

MUST HAVE DENTAL ASSISTING OR DENTAL FRONT OFFICE EXPERIENCE

GENERAL SUMMARY OF DUTIES: A Dental Patient Support Specialist I plays a crucial role in ensuring a smooth and positive experience for patients within a dental practice. Their main responsibility is to support both the dental team and patients by handling administrative tasks, managing patient interactions, and contributing to overall office efficiency.

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Patient Interaction: Greet patients upon arrival, provide information about procedures, and address inquiries about dental services.
• Appointment Scheduling: Schedule, confirm, and reschedule appointments, ensuring accurate patient records and timeliness.
• Patient Intake: Collect patient information, including medical and dental history, insurance details, and consent forms.
• Insurance Verification: Verify dental insurance coverage and benefits, assist patients with insurance claims, and help with billing inquiries.
• Records Management: Maintain accurate patient records, ensuring proper documentation of treatments, procedures, and communications.
• Billing and Payments: Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Treatment Coordination: Assist in coordinating treatment plans, ensuring patients understand upcoming procedures and necessary follow-up care.
• Follow-up: Contact patients for appointment reminders, post-treatment care instructions, and ensure satisfaction.
• General Office Support: Provide administrative support such as answering phones, maintaining office supplies, and assisting with office organization.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent (associate’s degree or relevant certifications a plus).
• 1-year previous experience in a dental office or healthcare setting; Bilingual is a plus.
• 1-2 years of Dentrix Experience or a similar software program.

QUALIFICATIONS:

• Knowledge of dental terminology, procedures, and insurance.
• Strong organizational, communication, and interpersonal skills.
• Proficiency with office software, scheduling tools, and basic bookkeeping.
• Compassionate and professional attitude toward patient care.

SKILLS/ABILITIES:

• Ability to work well in a fast-paced environment.
• Strong multitasking skills and attention to detail.
• Ability to explain complex insurance and billing information in an understandable way.
• Empathy for patient concerns and concerns with confidentiality and respect.

CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All candidates will be required to submit to a criminal background check and screening as part of pre-employment.