Dental PSS I (Dentrix Experience Required)

ADP, Inc.; Avondale (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. in Avondale, LA seeks a Dental Patient Support Specialist I with Dentrix experience to support dental teams and patients through front-office tasks. The role emphasizes greeting patients, scheduling, collecting information, verifying insurance, and handling billing inquiries while maintaining accurate records.

Strong communication, organization, and multitasking abilities are essential, along with a willingness to undergo a background check and pre-employment screening.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification preferred.
• 1 year experience in a dental office or healthcare setting; bilingual a plus.
• 1-2 years of Dentrix Experience or similar software program.

Responsibilities

• Greet patients upon arrival, provide information about procedures, and answer inquiries about dental services.
• Schedule, confirm, and reschedule appointments with accurate patient records and timeliness.
• Collect patient information, including medical and dental history, insurance details, and consent forms.
• Verify dental insurance coverage, assist patients with insurance claims, and help with billing inquiries.
• Maintain accurate patient records and document treatments, procedures, and communications.
• Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Assist in coordinating treatment plans and ensure patients understand upcoming procedures and follow-up care.
• Contact patients for appointment reminders and post-treatment care instructions.
• Provide general office support such as answering phones, maintaining office supplies, and assisting with office organization.

Skills

Dental terminology

Organization

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree or relevant certifications a plus

Tools

Dentrix Experience

Job description

Dental PSS I (Dentrix Experience Required)

Full TIme Avondale, LA, US

MUST HAVE DENTAL ASSISTING OR DENTAL FRONT OFFICE EXPERIENCE

GENERAL SUMMARY OF DUTIES: A Dental Patient Support Specialist I plays a crucial role in ensuring a smooth and positive experience for patients within a dental practice. Their main responsibility is to support both the dental team and patients by handling administrative tasks, managing patient interactions, and contributing to overall office efficiency.

SUPERVISION EXERCISED: None

ESSENTIAL FUNCTIONS:

• Patient Interaction: Greet patients upon arrival, provide information about procedures, and address inquiries about dental services.
• Appointment Scheduling: Schedule, confirm, and reschedule appointments, ensuring accurate patient records and timeliness.
• Patient Intake: Collect patient information, including medical and dental history, insurance details, and consent forms.
• Insurance Verification: Verify dental insurance coverage and benefits, assist patients with insurance claims, and help with billing inquiries.
• Records Management: Maintain accurate patient records, ensuring proper documentation of treatments, procedures, and communications.
• Billing and Payments: Process payments, issue receipts, and assist patients with understanding charges and payment plans.
• Treatment Coordination: Assist in coordinating treatment plans, ensuring patients understand upcoming procedures and necessary follow-up care.
• Follow-up: Contact patients for appointment reminders, post-treatment care instructions, and ensure satisfaction.
• General Office Support: Provide administrative support such as answering phones, maintaining office supplies, and assisting with office organization.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent (associate’s degree or relevant certifications a plus).
• 1-year previous experience in a dental office or healthcare setting; Bilingual is a plus.
• 1-2 years of Dentrix Experience or a similar software program.

QUALIFICATIONS:

• Knowledge of dental terminology, procedures, and insurance.
• Strong organizational, communication, and interpersonal skills.
• Proficiency with office software, scheduling tools, and basic bookkeeping.
• Compassionate and professional attitude toward patient care.

SKILLS/ABILITIES:

• Ability to work well in a fast-paced environment.
• Strong multitasking skills and attention to detail.
• Ability to explain complex insurance and billing information in an understandable way.
• Empathy for patient concerns and concerns with confidentiality and respect.

CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All candidates will be required to submit to a criminal background check and screening as part of pre-employment.