Dental Front Office & Patient Experience Coordinator

Heartland; Rogers (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental is seeking a Dental Business Office Assistant for Family Dental Care of Rogers to join a collaborative front-office team. You will greet patients, manage phones and communications, and handle scheduling using Dentrix while supporting insurance claims and billing processes.

The role emphasizes patient-first service, HIPAA compliance, and ongoing training within a supportive Heartland Dental network.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI and completion of HIPAA training; capable of protecting PHI and maintaining safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communication with patients and insurers.
• Use Dentrix for patient scheduling and records, and schedule/confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding claims; verify benefits and explain coverage.
• Post insurance and patient payments and manage accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Communication skills

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Heartland Dental is seeking a Dental Business Office Assistant for Family Dental Care of Rogers to join a collaborative front-office team. You will greet patients, manage phones and communications, and handle scheduling using Dentrix while supporting insurance claims and billing processes.

The role emphasizes patient-first service, HIPAA compliance, and ongoing training within a supportive Heartland Dental network.