Dental Front Office & Patient Relations Coordinator

Heartland Dental LLC; Concord (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

6 paid holidays

PTO

Daily Pay access

Job summary

Heartland Dental, through Cannon Crossroads Dental Care, is seeking a Business Assistant to support our front office and help deliver excellent patient care. You will be part of a collaborative team with opportunities for growth and training.

The role emphasizes patient interaction, scheduling, billing, and applying Heartland Dental systems to improve office efficiency. Candidates should have dental/medical office experience and strong organizational skills.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training compliance; protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression of the team.
• Manage front office duties: answering phones, checking mail and email, and communicating with patients and insurers.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims, verification of benefits and explanations of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental, through Cannon Crossroads Dental Care, is seeking a Business Assistant to support our front office and help deliver excellent patient care. You will be part of a collaborative team with opportunities for growth and training.

The role emphasizes patient interaction, scheduling, billing, and applying Heartland Dental systems to improve office efficiency. Candidates should have dental/medical office experience and strong organizational skills.