Dental Patient Experience Coordinator

Johnson Family Dental; Evansville (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a welcoming and informative experience from scheduling through treatment and payment discussions.

You will guide patients, verify insurance, schedule appointments, and help communicate treatment options while maintaining a patient-first, empathetic approach in a fast-paced dental team environment.

Qualifications

• 1+ year of experience in a dental/healthcare/customer-service role preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• Positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Interpersonal skills

Rapport building

Attention to detail

Teamwork

Patient-first approach

Positive attitude

Fast-paced environment

Job description

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, ensuring a welcoming and informative experience from scheduling through treatment and payment discussions.

You will guide patients, verify insurance, schedule appointments, and help communicate treatment options while maintaining a patient-first, empathetic approach in a fast-paced dental team environment.