Front Office Patient Coordinator

Mountain Dental; Placerville, Northern (CA, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Mountain Dental in Placerville, CA is seeking a friendly front office coordinator who serves as the first point of contact for patients by phone or at the desk. You will handle scheduling, verify insurance, process payments, and manage recalls, ensuring a calm, organized start to every visit.

You will walk patients through treatment options, maintain confidential records, support workflow, and collaborate with the team to keep the practice running smoothly.

Qualifications

• High school diploma or equivalent.
• Knowledge of dental insurance and billing.
• Strong customer service and communication.
• Proficiency with dental practice management software.

Responsibilities

• Greet and check in patients.
• Schedule and confirm appointments.
• Answer phones and respond to patient questions.
• Verify insurance benefits and obtain authorizations.
• Process payments and keep financial records.
• Maintain patient records and confidentiality.
• Coordinate treatment schedules and recalls.
• Walk patients through treatment plans and payment options.
• Support office workflow and admin tasks.

Skills

Dental insurance

Billing

Customer service

Communication

Education

High school diploma or equivalent

Tools

Practice management software

Job description

We're looking for a front office coordinator who is often a patient's first contact with the practice, by phone or at the desk. You'll handle scheduling, insurance verification, payments, and recalls, and you'll walk patients through treatment plans and their options without rushing them. A calm, organized front desk sets the tone for the whole visit.

WHAT YOU'LL DO

• Greet and check in patients
• Schedule and confirm appointments
• Answer phones and respond to patient questions
• Verify insurance benefits and obtain authorizations
• Process payments and keep financial records
• Maintain patient records and confidentiality
• Coordinate treatment schedules and recalls
• Walk patients through treatment plans and payment options
• Support office workflow and admin tasks

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent
• Knowledge of dental insurance and billing
• Strong customer service and communication
• Proficiency with dental practice management software

NICE TO HAVE

• Previous dental or medical front office experience
• Professional phone manner
• Accuracy and attention to detail
• A steady, team-oriented presence