Dental Front Office & Patient Care Specialist

Dental Care Alliance; Wilbraham (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented environment

Modern dental technology

Job summary

Baystate Dental in Wilbraham, MA is looking for a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments, and assist with treatment planning and financial arrangements in a warm, team‑oriented environment.

The ideal candidate has at least 1 year of front desk experience in a dental or medical office, a passion for customer service, and familiarity with insurance plans.

Qualifications

• 1 year experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer Service

Telephone Handling

Scheduling

Communication

Job description

Baystate Dental in Wilbraham, MA is looking for a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments, and assist with treatment planning and financial arrangements in a warm, team‑oriented environment.

The ideal candidate has at least 1 year of front desk experience in a dental or medical office, a passion for customer service, and familiarity with insurance plans.