Dental Office Patient Services & Scheduling Specialist

Baystate Dental; Wilbraham, Northern (MA, KY); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Life insurance

Disability benefits

Employee assistance program

Job summary

Baystate Dental in Wilbraham, MA is seeking a Patient Service Representative to support the clinical team by delivering friendly, efficient front-desk service, answering phones, scheduling appointments, and assisting with patient financial arrangements. The role emphasizes customer care, familiarity with insurance plans, and smooth coordination with staff.

Monday–Friday, full-time, with benefits including health, dental, vision, and a 401(k).

Qualifications

• 1 year of experience in a dental, medical, or other health-care office
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone etiquette

Insurance knowledge

Tools

Billing software

EHR systems

Job description

Baystate Dental in Wilbraham, MA is seeking a Patient Service Representative to support the clinical team by delivering friendly, efficient front-desk service, answering phones, scheduling appointments, and assisting with patient financial arrangements. The role emphasizes customer care, familiarity with insurance plans, and smooth coordination with staff.

Monday–Friday, full-time, with benefits including health, dental, vision, and a 401(k).