Dental Front Desk Specialist: Patient Care & Scheduling

Dental Care Alliance; Wilbraham (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Team environment

Job summary

Baystate Dental in Wilbraham, MA is seeking a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments, and assist with financial arrangements while supporting staff in a team-based environment.

We offer competitive pay, full-time hours, and comprehensive benefits including health, dental, and vision insurance, life and disability benefits, a 401(k) plan, and a modern, team-oriented workplace.

Qualifications

• 1 year experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO), is a plus.
• Experience answering telephone
• Must have exceptional customer service skills

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone support

Insurance knowledge

Office experience

Job description

Baystate Dental in Wilbraham, MA is seeking a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments, and assist with financial arrangements while supporting staff in a team-based environment.

We offer competitive pay, full-time hours, and comprehensive benefits including health, dental, and vision insurance, life and disability benefits, a 401(k) plan, and a modern, team-oriented workplace.