Dental Front Office Lead/Patient Care Coordinator

Marana Dental Care; Marana (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Paid Time Off (PTO)

401(k) retirement plan

Health insurance

Paid holidays

No weekends

Job summary

Marana Dental Care in Marana, AZ is seeking a Front Office Lead / Patient Care Coordinator to join our privately owned, modern dental practice. You’ll welcome patients, coordinate treatment plans, manage scheduling, insurance verification, and front desk operations to ensure a seamless patient experience.

The ideal candidate has dental front office experience, is organized, proactive, and able to lead the front office team while delivering exceptional service.

Qualifications

• Previous dental front office experience required.
• Experience with Dentrix strongly preferred.
• Experience with dental insurance and treatment coordination.

Responsibilities

• Welcome patients and create a warm, personalized experience from check-in to check-out.
• Present treatment plans and help patients understand their recommended care.
• Coordinate insurance benefits and help patients understand coverage.
• Schedule and confirm appointments; maintain an organized front desk workflow.
• Lead and support front office team, ensuring smooth operations.

Skills

Front office experience

Dentrix

Insurance coordination

Customer service

Leadership

Tools

Dentrix

Job description

Front Office Lead / Patient Care CoordinatorMarana Dental Care | Marana, AZFull-Time | Competitive Pay Based on Experience | Benefits + Monthly Bonus Opportunities

Are you an experienced dental front office professional who loves working with patients and wants to be an important part of a great team?Marana Dental Care is looking for a Front Office Lead / Patient Care Coordinator to join our privately owned, modern dental practice in Marana.This position is a great fit for someone who enjoys both the people side and business side of dentistry—someone who can make patients feel welcome and cared for while also keeping the front office organized, the schedule moving, and treatment plans progressing.

We're looking for someone who is confident, personable, organized, proactive, and comfortable taking ownership of their responsibilities. You don't have to know everything, but you should be someone who sees what needs to be done and takes initiative.

We value professionalism, communication, teamwork, and a positive, low-drama work environment.

What You'll Do

Patient Care & Treatment Coordination

• Welcome patients and create a warm, personalized experience from check-in to check-out
• Build genuine relationships with patients and become a trusted point of contact
• Present treatment plans and help patients understand their recommended care
• Answer patient questions about treatment, fees, insurance, and financing
• Follow up with patients who have unscheduled or incomplete treatment
• Help patients move forward with the care they need
• Coordinate treatment appointments and help patients navigate multi-step treatment plans
• Communicate with the clinical team to ensure patients have a smooth experience throughout their care

Front Office Responsibilities

• Answer phones, respond to patient messages, and manage daily patient communication
• Schedule and confirm appointments
• Maintain an organized, productive schedule
• Verify insurance benefits and help patients understand their coverage
• Coordinate insurance claims and follow up on outstanding claims
• Collect patient payments and help patients understand their financial responsibility
• Maintain accurate patient and financial records
• Assist with accounts receivable and outstanding balances
• Help keep the front office organized and running smoothly

Lead Responsibilities

• Serve as a go-to resource for the front office team
• Help train and support team members
• Communicate important information between the front and back office
• Help identify scheduling or workflow issues and find practical solutions
• Take ownership of assigned responsibilities and follow through
• Work closely with the doctor to support practice goals and an excellent patient experience

What We're Looking For

• Previous dental front office experience required
• Experience with Dentrix strongly preferred
• Experience with dental insurance and treatment coordination
• Excellent communication and customer service skills
• Comfortable discussing treatment and finances with patients
• Organized, dependable, and able to prioritize
• Confident and professional without being overly formal
• Comfortable taking initiative and making decisions within your role
• Someone who enjoys helping patients and building relationships
• A positive team player who is willing to jump in and help wherever needed
• Leadership experience is a plus, but we're more interested in finding the right person with the right attitude and work ethic

What We Offer

• Competitive pay based on experience
• Monthly bonus opportunities
• Paid Time Off (PTO)
• 401(k) retirement plan
• Health insurance
• Paid holidays
• Modern, fully digital private practice
• Supportive, close-knit team
• Positive, respectful, low-drama work environment
• No weekends

The Kind of Person Who Thrives Here

We're looking for someone who understands that the front office is about much more than answering phones and checking patients in.You're often the first and last person our patients interact with—and we want that experience to be exceptional.You should enjoy helping people, be comfortable talking about treatment and finances, and take pride in keeping things organized behind the scenes.

We’re looking for someone who can say, "I've got it," and then actually follow through.

If you're an experienced dental professional who wants to be a valued part of a private practice, enjoys patient interaction, and is ready to take on a little more responsibility without stepping into a traditional office-manager role, we'd love to meet you!