Dental Front Office & Insurance Coordinator

Heartland Dental; Oswego Township (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Daily Pay access

Job summary

Oswego Commons Family Dental, supported by Heartland Dental, seeks an experienced Business Assistant to join a fast-paced dental team in Oswego. You will manage front office duties, coordinate patient communications, handle insurance discussions, and support a patient‑first culture.

In this role you will use Dentrix for scheduling, greet patients, post payments, and support office goals with a collaborative, learning-focused environment.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI; HIPAA training required; protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails; communicate with patients and insurance.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process patient insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; manage accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems.

Skills

Dental front office

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Oswego Commons Family Dental, supported by Heartland Dental, seeks an experienced Business Assistant to join a fast-paced dental team in Oswego. You will manage front office duties, coordinate patient communications, handle insurance discussions, and support a patient‑first culture.

In this role you will use Dentrix for scheduling, greet patients, post payments, and support office goals with a collaborative, learning-focused environment.