Dental Front Office Concierge

Suncoast Community Health Centers, Inc.; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers, Inc. is seeking a Front Office Representative - Dental to join our Florida dental team. You will welcome patients, schedule and manage appointments, verify insurance, collect payments, and maintain accurate records in a HIPAA-compliant front office.

The role requires strong communication, organizational, and customer service skills, with proficiency in Microsoft Office and dental software. This is a full-time on-site position supporting multiple centers.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, dental software, EMR or related software.

Responsibilities

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the dental team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Time management

Analytical thinking

Task prioritization

High-paced environment adaptability

Office equipment proficiency

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Dental software

EMR or related software

Job description

Suncoast Community Health Centers, Inc. is seeking a Front Office Representative - Dental to join our Florida dental team. You will welcome patients, schedule and manage appointments, verify insurance, collect payments, and maintain accurate records in a HIPAA-compliant front office.

The role requires strong communication, organizational, and customer service skills, with proficiency in Microsoft Office and dental software. This is a full-time on-site position supporting multiple centers.