Dental Front Office & Business Admin Pro

Heartland; Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

PTO (paid time off)

Education and training opportunities

Access to Daily Pay

Job summary

Heartland Dental, serving Berewick Dental Care, seeks a dedicated Business Assistant to support the front office and patient experience. You will be part of a collaborative team focused on delivering excellent patient care and smooth office operations.

The role involves coordinating scheduling, billing, insurance communications, and systems implementation to optimize office potential. Training and growth opportunities are available within a stable, 20+ year industry leader.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Ability to handle PHI and follow HIPAA training requirements.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties including phones, mail, and emails.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on benefits and coverage.
• Post payments and manage accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

PHI handling

Tools

Dentrix

Job description

Heartland Dental, serving Berewick Dental Care, seeks a dedicated Business Assistant to support the front office and patient experience. You will be part of a collaborative team focused on delivering excellent patient care and smooth office operations.

The role involves coordinating scheduling, billing, insurance communications, and systems implementation to optimize office potential. Training and growth opportunities are available within a stable, 20+ year industry leader.