Dental Front Office

Dr. Hakakian Dental Group Inc.; California (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Dr. Hakakian Dental Group Inc. seeks a Patient Care Coordinator to greet patients and manage the front desk, serving as Director of First Impressions both on the phone and in person.

The ideal candidate has at least 3 years in a dental office, Eaglesoft knowledge preferred, is upbeat, organized, fluent in Spanish, and excels at coordinating treatment plans in a fast-paced team setting.

Qualifications

• Minimum 3 years of dental office experience.
• Fluency in Spanish is required.
• Eaglesoft knowledge preferred.
• Must be upbeat, high energy and people oriented.
• Comfortable spending most of the day on the phone.

Responsibilities

• Greet patients warmly in person and on the phone as Director of First Impressions.
• Manage high volume calls with professionalism and a positive attitude.
• Schedule appointments and maintain patient records in Eaglesoft.
• Educate patients on care options and ensure comfort throughout visits.
• Monitor progress toward patient care goals and coordinate treatment plans.
• Assist with training and onboarding front office staff.
• Collaborate with a front office team in a fast-paced environment.

Skills

Patient care

Communication

Teamwork

Phone handling

Organizational skills

Spanish language

Education

Dental/Medical Assistant Certification

Tools

Eaglesoft

Job description

Job Description

Job Summary

We are a high-energy, fast-paced dental office seeking a Patient Care Coordinator who will serve as our Director of First Impressions—welcoming patients warmly both on the phone and in person. The ideal candidate has at least 3 years of dental experience (Eaglesoft knowledge is preferred), loves what they do, and thrives in a people-focused, team-oriented environment. You must be upbeat, compassionate, organized, and comfortable working in a busy office where phones ring constantly and teamwork is essential. As part of our front office team, you’ll play a key role in managing patient flow, coordinating treatment plans, and ensuring every patient receives exceptional, personalized care. Spanish is required.

Responsibilities

• Serve as the Director of First Impressions by greeting all patients warmly in person and over the phone
• Manage a high volume of incoming and outgoing calls with professionalism and a positive attitude
• Schedule appointments and maintain accurate patient records using Eaglesoft
• Educate patients on their dental care options and help them feel comfortable throughout the process
• Monitor progress toward patient care goals and ensure follow-through on all treatment plans
• Assist with training and onboarding front office staff
• Work collaboratively with a front office team of three others in a fast-paced, team-focused environment

Qualifications

• Minimum 3 years of experience working in a dental office is required
• Strong proficiency in Eaglesoft is preferred
• Must be upbeat, high energy, and love working with people
• Must be comfortable spending the majority of the day on the phone
• Fluency in Spanish is required
• Prior experience as a Care Coordinator, Treatment Coordinator, or similar role is preferred
• Certification as a dental or medical assistant is a plus
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities and thrive in a busy, high-pressure environment
• Strong verbal and written communication skills
• Warm, compassionate demeanor with a true team-player mindset