Dental Front Office

Dr. Hakakian Dental Group Inc.; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading dental office in Los Angeles is seeking a Patient Care Coordinator to be the Director of First Impressions. This role requires at least 5 years of dental experience and proficiency in Eaglesoft. The ideal candidate is compassionate, organized, and enjoys working in a fast-paced environment. Responsibilities include managing patient flow, scheduling appointments, and providing exceptional care. The office offers benefits such as a competitive salary, 401(k) matching, and opportunities for advancement.

Qualifications

• Minimum 5 years of experience working in a dental office is required.
• Strong proficiency in Eaglesoft is a must.
• Must be comfortable spending the majority of the day on the phone.

Responsibilities

• Serve as Director of First Impressions by greeting patients warmly.
• Manage a high volume of incoming and outgoing calls.
• Schedule appointments and maintain accurate patient records.

Skills

Eaglesoft proficiency

Strong verbal communication

Fluency in Spanish

Organizational skills

Education

Certification as a dental or medical assistant

Job description

Job Summary

We are a high-energy, fast-paced dental office seeking a Patient Care Coordinator who will serve as our Director of First Impressions—welcoming patients warmly both on the phone and in person. The ideal candidate has at least 5 years of dental experience (Eaglesoft knowledge is required), loves what they do, and thrives in a people-focused, team-oriented environment. You must be upbeat, compassionate, organized, and comfortable working in a busy office where phones ring constantly and teamwork is essential. As part of a front office team of four, you’ll play a key role in managing patient flow, coordinating treatment plans, and ensuring every patient receives exceptional, personalized care.

Responsibilities

• Serve as the Director of First Impressions by greeting all patients warmly in person and over the phone
• Manage a high volume of incoming and outgoing calls with professionalism and a positive attitude
• Schedule appointments and maintain accurate patient records using Eaglesoft
• Educate patients on their dental care options and help them feel comfortable throughout the process
• Monitor progress toward patient care goals and ensure follow-through on all treatment plans
• Assist with training and onboarding front office staff
• Work collaboratively with a front office team of three others in a fast-paced, team-focused environment

Qualifications

• Minimum 5 years of experience working in a dental office is required
• Strong proficiency in Eaglesoft is a must — this is not optional
• Must be upbeat, high energy, and love working with people
• Must be comfortable spending the majority of the day on the phone
• Fluency in Spanish is required
• Prior experience as a Care Coordinator, Treatment Coordinator, or similar role is preferred
• Certification as a dental or medical assistant is a plus
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities and thrive in a busy, high-pressure environment
• Strong verbal and written communication skills
• Warm, compassionate demeanor with a true team-player mindset

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development