Dental Front Desk Specialist – Patient Experience

Heartland Dental; Richfield (MN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Six paid holidays

Paid time off

Daily Pay

Job summary

Metro Dentalcare in Richfield, MN is seeking a friendly Business Assistant to join the oral surgery team as a front desk representative. You will greet patients, manage the front desk, and help with scheduling and coordination of care.

The role involves using Dentrix for scheduling, handling phones and emails, and processing insurance claims and payments. You will collaborate with providers to implement Heartland Dental systems and aim to maximize office potential while delivering great patient

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and coordination with insurance companies.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; process accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Metro Dentalcare in Richfield, MN is seeking a friendly Business Assistant to join the oral surgery team as a front desk representative. You will greet patients, manage the front desk, and help with scheduling and coordination of care.

The role involves using Dentrix for scheduling, handling phones and emails, and processing insurance claims and payments. You will collaborate with providers to implement Heartland Dental systems and aim to maximize office potential while delivering great patient