Dental Front Desk Specialist: Patient Care & Scheduling

Children and Teen Dental of FL; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Paid Holidays

Paid Time Off (PTO)

Flexible Spending Account (FSA)

401(k) Plan

Learning Management System (LMS) to ke

Opportunities for professional growth

Job summary

The Patient Services Coordinator role at Children and Teen Dental of FL in Winter Haven positions you as the first point of contact for patients, handling scheduling, check-in, and day-to-day operations with a welcoming, professional demeanor.

You’ll support insurance verification, billing, and payments while maintaining patient records and coordinating care with specialists in a busy dental office.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office or customer service preferred.
• Excellent communication and organizational skills.
• Familiarity with dental office management software.
• Desk-based role with some patient interaction at reception.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Skills

Excellent communication skills

Organizational skills

Customer service

Multitasking

Team player

Education

High school diploma

Tools

Dental office software

Job description

The Patient Services Coordinator role at Children and Teen Dental of FL in Winter Haven positions you as the first point of contact for patients, handling scheduling, check-in, and day-to-day operations with a welcoming, professional demeanor.

You’ll support insurance verification, billing, and payments while maintaining patient records and coordinating care with specialists in a busy dental office.