Dental Front Desk Specialist - Patient Care & Scheduling

Racine Dental Group; Racine (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Life insurance

Disability benefits

Paid time off

Flexible Spending Account

EAP program

Dental services

Vision insurance

Long term disability

Job summary

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative to welcome patients, answer calls, and manage appointments. You will verify insurance, collect payments, and help patients understand treatment plans within a fast-paced front desk environment.

The ideal candidate has at least 1 year of hands-on experience in customer service or a dental office setting, with strong communication and organizational skills and a patient-focused approach.

Qualifications

• At least 1 year of hands-on experience in a front-desk or similar role.
• Customer service experience required.
• Dental office or front desk experience is a plus.
• Strong communication and organizational skills are essential.
• Friendly, professional, and patient-focused attitude.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer incoming calls and assist patients with questions.
• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate patient information.
• Verify insurance information and assist with patient inquiries.
• Collect payments and post charges to patient accounts.
• Monitor voicemail and follow up as needed.
• Help patients understand treatment plans and financial arrangements.
• Maintain a clean, organized, and welcoming reception area.
• Collaborate with the dental team to provide an excellent patient experience.

Skills

Customer service

Strong communication

Organizational skills

Multitasking in fast-paced environment

Job description

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative to welcome patients, answer calls, and manage appointments. You will verify insurance, collect payments, and help patients understand treatment plans within a fast-paced front desk environment.

The ideal candidate has at least 1 year of hands-on experience in customer service or a dental office setting, with strong communication and organizational skills and a patient-focused approach.