Patient Service Representative

Towncare Dental Partnership; Mount Pleasant (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance

Disability benefits

401(k) plan

Supportive team environment

Growth opportunities in dental field

Job summary

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative to join our front desk team. You’ll greet patients, answer calls, schedule appointments, and help with insurance questions in a fast-paced dental office.

Ideal candidates have at least one year of hands-on experience, strong customer service skills, and a professional, patient-focused attitude. Dental experience is a plus; training is provided and opportunities for growth exist.

Qualifications

• At least 1 year of hands-on experience required.
• Customer service experience required.
• Dental front desk experience is a plus.
• Strong communication and organizational skills.
• Friendly, professional, patient-focused attitude.

Responsibilities

• Welcome patients and make positive first impression
• Answer calls and assist patients with questions
• Schedule, confirm, and manage appointments
• Register patients and maintain accurate information
• Verify insurance information and handle inquiries
• Collect payments and post charges
• Monitor voicemail and follow up with patients
• Explain treatment plans and financing options
• Maintain a clean, welcoming reception area
• Collaborate with dental team to ensure excellent patient experience

Skills

Customer service

Communication skills

Organization

Multitasking

Team player

Professionalism

Job description

Overview

Patient Service Representative – Racine, WI

Racine Dental Group is looking for a friendly and dependable Patient Service Representative (PSR) to join our team in Racine, WI!

Do you enjoy helping people, staying organized, and creating a welcoming experience for patients? We’re looking for someone with strong customer service skills who can help keep our front office running smoothly while making every patient feel valued.

Dental experience is a plus, but we're also interested in candidates with at least one year of hands-on experience and a passion for providing excellent customer service.

What You’ll Do

• Welcome patients and create a positive first impression

• Answer incoming calls and assist patients with questions

• Schedule, confirm, and manage patient appointments

• Register patients and maintain accurate patient information

• Verify insurance information and assist with patient inquiries

• Collect payments and post charges to patient accounts

• Monitor voicemail and follow up with patients as needed

• Help patients understand treatment plans and financial arrangements

• Maintain a clean, organized, and welcoming reception area

• Collaborate with the dental team to provide an excellent patient experience

What We’re Looking For

• At least 1 year of hands-on experience required

• Customer service experience required

• Previous dental office or front desk experience is a plus

• Strong communication and organizational skills

• Friendly, professional, and patient-focused attitude

• Comfortable multitasking in a fast-paced environment

• Reliable, detail-oriented, and able to work well with a team

• X-ray certification is not required

What We Offer

• Full-time schedule:

  • Monday: 8:00 AM–12:00 PM

  • Tuesday: 10:00 AM–7:00 PM

  • Wednesday: 8:00 AM–5:00 PM

  • Thursday: 8:00 AM–5:00 PM

  • Friday: 8:00 AM–5:00 PM

• Pay range: $20–$23 per hour, based on experience

• Health, dental, and vision insurance with individual and family coverage

• Life insurance and disability benefits

• 401(k) plan

• Supportive, team-oriented work environment

• Opportunity to grow your career in the dental field

Qualifications

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.