Dental Front Desk & Patient Services Pro

Towncare Dental Partnership; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented work environment

Modern dental technology

Career growth opportunities

Job summary

Made Ya Smile in Houston, TX is seeking a Patient Service Representative to be the friendly face of the practice. You will greet patients, manage calls, schedule appointments, and help patients understand treatment and financial arrangements.

The role emphasizes customer service, accuracy in patient information, and collaboration with the Office Manager and dental team to deliver an excellent patient experience.

Qualifications

• Dental office experience is required.
• Experience answering phones and scheduling appointments.
• Strong customer service skills are essential.
• Experience handling patient payments is a plus.
• Familiarity with HMO/PPO dental insurance is advantageous.
• Friendly, professional, and dependable demeanor.
• Strong communication and organizational skills.
• Ability to thrive in a busy, team-oriented environment.

Responsibilities

• Greet patients with a friendly, professional attitude.
• Answer phones and respond to patient questions and concerns.
• Schedule, confirm, and maintain patient appointments.
• Follow up on cancellations and no-shows.
• Register patients and maintain accurate information.
• Post charges and payments to patient accounts.
• Monitor and respond to voicemail messages.
• Explain treatment plans and financial arrangements to patients.
• Maintain a clean, welcoming reception area.
• Collaborate with the dental team and Office Manager to ensure a great patient experience.

Skills

Dental office experience

Customer service

Phone handling

Scheduling appointments

Communication

Job description

Made Ya Smile in Houston, TX is seeking a Patient Service Representative to be the friendly face of the practice. You will greet patients, manage calls, schedule appointments, and help patients understand treatment and financial arrangements.

The role emphasizes customer service, accuracy in patient information, and collaboration with the Office Manager and dental team to deliver an excellent patient experience.