Dental Front Desk & Patient Experience Specialist

NC Pediatric Dentistry; Huntersville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

NC Pediatric Dentistry is seeking a Patient Services Representative to support front desk operations and deliver an exceptional patient experience across every visit. You will collaborate with the Patient Services Supervisor to maintain smooth scheduling and a positive team environment.

Requirements include at least 3 years of dental front desk experience, pediatric exposure preferred, and current OSHA, HIPAA and CPR certifications.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with the Patient Services Supervisor (PSS) in training, staffing and functionality while providing feedback.
• Satisfy all mandatory training requirements as assigned by the PSS via training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience and team environment.
• Substitute the management of front operations in the absence of the PSS.
• Perform a variety of detail-oriented administrative tasks that anticipate team and patient needs.

Skills

Analytical thinking

Problem solving

Communication skills

Teaching

Interpersonal skills

Organizational skills

Job description

NC Pediatric Dentistry is seeking a Patient Services Representative to support front desk operations and deliver an exceptional patient experience across every visit. You will collaborate with the Patient Services Supervisor to maintain smooth scheduling and a positive team environment.

Requirements include at least 3 years of dental front desk experience, pediatric exposure preferred, and current OSHA, HIPAA and CPR certifications.