Dental Front Desk & Patient Experience Specialist

eBatiz Associates Inc; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Dress down Fridays

Discount on gym membership

Tuition reduction rate on continuing教育

Annual holiday party

Annual staff picnic

Medical/ Dental/ 403(B)

Transit discount for parking and MTA

Job summary

VIP Community Services in New York seeks a Dental Front Desk Associate to manage daily administrative operations, ensure patient service excellence, accurate record keeping, and smooth front office workflow in a HIPAA-compliant environment.

Responsibilities include scheduling, insurance verification, data updates in ECW, payments handling, and coordination with providers. Strong organizational and communication skills, plus bilingual English/Spanish preferred, are essential for success.

Qualifications

• Minimum two years of related administrative or front desk dental/medical experience in a healthcare setting preferred.
• Knowledge of dental terminology and procedures (preferred).
• Strong organizational, communication, and interpersonal skills.
• Computer proficiency, including ECW, E-PACES, and Microsoft Office, preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and families, manage front desk operations and scheduling.
• Maintain patient registrations and accurate demographic data.
• Verify patient identity and insurance eligibility; process co-pays and balances.
• Handle phone and email communications and appointment reminders.
• Ensure HIPAA compliance and confidentiality of records.
• Serve as liaison between patients, providers, staff, and external agencies.
• Maintain documentation to support billing, reporting and audits.
• Attend required trainings and staff meetings.

Skills

Customer service

Communication

Bilingual English/Spanish

Organization

Dental software

Tools

ECW

E-PACES

Microsoft Office

Job description

VIP Community Services in New York seeks a Dental Front Desk Associate to manage daily administrative operations, ensure patient service excellence, accurate record keeping, and smooth front office workflow in a HIPAA-compliant environment.

Responsibilities include scheduling, insurance verification, data updates in ECW, payments handling, and coordination with providers. Strong organizational and communication skills, plus bilingual English/Spanish preferred, are essential for success.