Dental Front Desk & Patient Experience Coordinator

Smile Doctors LLC; Northeast St Louis (MN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life보험

Short and long-term disability

401(k) plan

2 weeks paid time off + holidays

Discounts on braces and clear aligners

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, manage calls, verify insurance, and schedule appointments, ensuring a smooth check-in experience.

This role supports clinical staff by coordinating payments, handling shipments, and maintaining patient records. Strong communication and at least one year of admin experience are preferred.

Qualifications

• High School Diploma or equivalent is required.
• One year of administrative experience is preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Effective communication

Active listening

Education

High School Diploma or equivalent

Job description

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, manage calls, verify insurance, and schedule appointments, ensuring a smooth check-in experience.

This role supports clinical staff by coordinating payments, handling shipments, and maintaining patient records. Strong communication and at least one year of admin experience are preferred.