Dental Front Desk & Patient Experience Coordinator

North American Dental Group; Bellaire (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401k benefits

Career growth

Dynamic environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Ohio to welcome patients, verify insurance, and manage schedules. This role supports clinical staff and ensures a smooth patient flow from check-in to checkout.

The ideal candidate has strong customer service, familiarity with dental software, and a professional, empathetic demeanor. Full-time hours Monday–Friday, with competitive benefits and opportunities for growth within NADG.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
• Office experience

Responsibilities

• Quality control with financial information and insurance verification, daily end-of-day reports
• Perform clerical tasks: sorting, opening, distributing mail, scanning, photocopying; answer phone calls; greet visitors; schedule, verify, and confirm appointments
• Explain procedures and/or services to patients using dental knowledge
• Present financial policies and arrangements to patients; collect co-payments and verify coverage as appropriate
• Track appointments due to no-shows, cancellations, and late arrivals

Skills

Customer service

Insurance verification

Dental software

Office administration

Education

High School Diploma

Tools

Microsoft Office

Dentrix

Job description

North American Dental Group is seeking a Front Desk Coordinator in Ohio to welcome patients, verify insurance, and manage schedules. This role supports clinical staff and ensures a smooth patient flow from check-in to checkout.

The ideal candidate has strong customer service, familiarity with dental software, and a professional, empathetic demeanor. Full-time hours Monday–Friday, with competitive benefits and opportunities for growth within NADG.