Dental Front Desk & Patient Concierge

Family-Health-Centers-of-Southwest-Florida; Palm Lake RV Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

9 paid holidays

Excellent health benefits

Company-paid pension

Performance bonuses

Job summary

Family Health Centers of Southwest Florida is seeking a dependable dental receptionist to greet visitors, determine their needs, schedule appointments, and direct them accordingly. The role requires basic math and computer skills, proficiency with Medical Manager and electronic health records, and the ability to provide excellent customer service.

Bilingual English/Spanish is preferred, and a High School diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Prior dental receptionist experience preferred.
• Ability to multitask and manage multiple tasks.

Responsibilities

• Greet visitors and patients, determine needs, check appointments and direct accordingly.
• Answer questions and provide information to patients by phone or in person.
• Collect necessary information and documents, including sign-in sheets and charts.
• Answer telephone calls using proper protocol and reschedule appointments as needed.
• Record no-shows and update scheduler system information.
• Refer walk-in patients to dental triage when needed.
• Maintain professional, respectful communications with patients and visitors; translate if required.
• Utilize Medical Manager for patient registration, insurance updates, and procedure entry.
• Enter and retrieve patient information accurately in the electronic health record system.
• Perform other duties as required.

Skills

Good organizational skills

Interpersonal skills

Excellent customer service skills

Multi-tasking

Typing 35 WPM

Education

High School Diploma / GED

Tools

Medical Manager

Electronic health record system

Job description

Family Health Centers of Southwest Florida is seeking a dependable dental receptionist to greet visitors, determine their needs, schedule appointments, and direct them accordingly. The role requires basic math and computer skills, proficiency with Medical Manager and electronic health records, and the ability to provide excellent customer service.

Bilingual English/Spanish is preferred, and a High School diploma or GED is required.