Patient Care Front Desk Specialist – Bilingual

Family Health Centers of Southwest Florida; Cape Coral (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

9 paid holidays

Excellent health benefits

Company paid pension

Job summary

Family Health Centers of Southwest Florida is seeking a dependable medical receptionist to join our front desk team in Cape Coral, FL. You will welcome patients, manage appointments, and guide visitors with a courteous, professional demeanor.

You’ll handle calls, provide information, and help with insurance verification while using our EHR system to document encounters. The role requires high school completion and strong multi-tasking, with preference for prior medical receptionist experience

Qualifications

• High School Diploma or GED required.
• Prior medical receptionist experience preferred.
• Ability to perform multiple tasks.
• Basic math and computer skills.

Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
• Answers telephone calls using proper protocol. Reschedules patients' appointments, notifies patients of any changes in appointments.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• Verification of and authorization by insurance. Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.

Skills

Bilingual English/Spanish

Multitasking

Telephone etiquette

Customer service

Education

High School Diploma or GED

Tools

Medical Manager

EHR system

Job description

Family Health Centers of Southwest Florida is seeking a dependable medical receptionist to join our front desk team in Cape Coral, FL. You will welcome patients, manage appointments, and guide visitors with a courteous, professional demeanor.

You’ll handle calls, provide information, and help with insurance verification while using our EHR system to document encounters. The role requires high school completion and strong multi-tasking, with preference for prior medical receptionist experience