Dental Front Desk Pro: Patient Care & Scheduling

Johnson Family Dental; Southwick (MA); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k plan

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

Job summary

Mondovi Dental in Southwick is seeking a friendly and organized Patient Care Coordinator to support scheduling, insurance coordination, and daily front-office operations. You will help create a welcoming environment and ensure patients are informed and comfortable throughout their visit.

Responsibilities include greeting patients, processing check-ins/outs, scheduling, verifying insurance, answering inquiries, and supporting treatment acceptance.

Qualifications

• 1 year of experience in dental, healthcare, or customer service preferred.
• Knowledge of dental terminology and dental insurance processes preferred.
• Strong communication and interpersonal skills with a patient-first mindset.
• Highly organized with attention to detail and multitasking abilities.
• Positive attitude and ability to thrive in a team environment.

Responsibilities

• Welcome patients with warmth, professionalism and a positive first impression.
• Manage patient check-in and check-out processes efficiently and accurately.
• Schedule appointments and coordinate daily patient flow.
• Verify insurance benefits and assist patients with questions regarding coverage and payment options.
• Answer phones and respond to patient inquiries with outstanding service.
• Support treatment acceptance by explaining next steps and financial options.
• Maintain accurate patient records and ensure confidentiality.
• Collaborate with doctors, hygienists and team members to deliver seamless care.

Skills

Patient-focused

Communication skills

Organized

Team player

Dental terminology knowledge

Tools

Dental software systems

Job description

Mondovi Dental in Southwick is seeking a friendly and organized Patient Care Coordinator to support scheduling, insurance coordination, and daily front-office operations. You will help create a welcoming environment and ensure patients are informed and comfortable throughout their visit.

Responsibilities include greeting patients, processing check-ins/outs, scheduling, verifying insurance, answering inquiries, and supporting treatment acceptance.