Dental Front Desk Lead — Patient Care & Team Mentor

Confidential Dental Practice; Memphis (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Bonuses

Job summary

DirectDental is seeking an experienced Patient Care Coordinator/ Front Desk Lead to join our Memphis-area practice. This leadership role focuses on patient care excellence, efficient front desk operations, and guiding a team to perform at their best.

You will lead scheduling, patient flow, and phone management, ensure accurate treatment plans and financial details, and oversee collections and end-of-day close.

Qualifications

• 1–3 years of dental office experience (required).
• Experience in a paperless, digital dental environment.
• Experience presenting treatment plans and discussing financial arrangements.
• Strong knowledge of dental insurance and benefits.
• Scheduling, charting, and account collection experience.

Responsibilities

• Lead and support front desk team members in a positive, motivating manner.
• Oversee scheduling, patient flow, and phone management.
• Maintain efficient, organized business office systems and protocols.
• Ensure accuracy with treatment plans, insurance, and financials.
• Manage collections, billing, end-of-day close, and bank deposits.

Skills

Leadership

Team guidance

Communication

Organization

Problem solving

Tools

Eaglesoft

Job description

DirectDental is seeking an experienced Patient Care Coordinator/ Front Desk Lead to join our Memphis-area practice. This leadership role focuses on patient care excellence, efficient front desk operations, and guiding a team to perform at their best.

You will lead scheduling, patient flow, and phone management, ensure accurate treatment plans and financial details, and oversee collections and end-of-day close.