Dental Patient Care Coordinator

Confidential Dental Practice; Memphis (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Bonuses

Job summary

DirectDental is seeking an experienced Patient Care Coordinator/ Front Desk Lead to join our Memphis-area practice. This leadership role focuses on patient care excellence, efficient front desk operations, and guiding a team to perform at their best.

You will lead scheduling, patient flow, and phone management, ensure accurate treatment plans and financial details, and oversee collections and end-of-day close.

Qualifications

• 1–3 years of dental office experience (required).
• Experience in a paperless, digital dental environment.
• Experience presenting treatment plans and discussing financial arrangements.
• Strong knowledge of dental insurance and benefits.
• Scheduling, charting, and account collection experience.

Responsibilities

• Lead and support front desk team members in a positive, motivating manner.
• Oversee scheduling, patient flow, and phone management.
• Maintain efficient, organized business office systems and protocols.
• Ensure accuracy with treatment plans, insurance, and financials.
• Manage collections, billing, end-of-day close, and bank deposits.

Skills

Leadership

Team guidance

Communication

Organization

Problem solving

Tools

Eaglesoft

Job description

Our dental practice is seeking an experienced, confident, and team-oriented Patient Care Coordinator/ Front Desk Lead to join our growing practice. This is a leadership opportunity for someone who is passionate about patient care, operational excellence, and guiding a team to perform at their best.

WHY YOU’LL LOVE WORKING HERE

• Newly remodeled and expanded, high-end modern office
• Established, respected practice with a strong reputation
• Supportive doctor and collaborative leadership team
• Positive, professional, team-focused culture
• Opportunity to lead, mentor, and influence practice success
• Industry-leading compensation and benefits

LEADERSHIP & RESPONSIBILITIES

• Lead and support front desk team members in a positive, motivating manner
• Maintain efficient, organized business office systems and protocols
• Oversee scheduling, patient flow, and phone management
• Ensure accuracy with treatment plans, insurance, and financials
• Manage collections, billing, end-of-day close, and bank deposits
• Maintain confidentiality and professionalism at all times

REQUIRED EXPERIENCE

• 1–3 years of dental office experience (required)
• Experience in a paperless, digital dental environment
• Eaglesoft experience strongly preferred
• Strong knowledge of dental insurance and benefits
• Experience presenting treatment plans and discussing financial arrangements
• Scheduling, charting, and account collection experience
• Clinical background is highly valued

WHAT WE’RE LOOKING FOR

• Proven leadership skills
• Reliable, detail-oriented, and self-motivated
• Strong communication and organizational abilities
• Ability to guide and elevate team performance
• Creative, “outside-the-box” thinker with a problem-solving mindset

SCHEDULE

• Full-time Monday-Thursday

COMPENSATION & BENEFITS

• Industry-high compensation (based on experience)
• 401(k) with matching
• Health insurance
• Paid time off
• Employee dental benefits

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Bonuses

Compensation:

• $22-$28/hour