Dental Front Desk & Insurance Coordinator

Heartland Dental; Wylie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Wylie Dental Associates in Wylie, TX is seeking a proactive Business Assistant to support front office operations using Dentrix, handle scheduling, insurance claims, and patient communications. This role emphasizes patient-first service and teamwork.

You will manage phones, emails, verify benefits, post payments, and keep accounts receivable current while adhering to HIPAA standards. Competitive benefits and ongoing training are provided.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection responsibilities.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail/email, and coordinate with patients and insurers.
• Use Dentrix for scheduling and records; schedule/confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Excellent communication

Organizational skills

Customer service

Dentrix familiarity

Tools

Dentrix

Job description

Wylie Dental Associates in Wylie, TX is seeking a proactive Business Assistant to support front office operations using Dentrix, handle scheduling, insurance claims, and patient communications. This role emphasizes patient-first service and teamwork.

You will manage phones, emails, verify benefits, post payments, and keep accounts receivable current while adhering to HIPAA standards. Competitive benefits and ongoing training are provided.