Dental Front Office Pro: Scheduling, Claims & Patient Care

Heartland Dental; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Six paid holidays

Paid time off (PTO)

401(k) retirement savings plan

Job summary

Heartland Dental’s Dental Care at Westridge in McKinney, TX is seeking a Business Assistant to join a patient-focused team. You’ll support front office operations, utilize Dentrix for scheduling and records, verify insurance, submit claims, and discuss treatment options with patients to ensure quality care.

The role offers competitive benefits, with structured training and opportunities for growth within a company recognized for its industry leadership and commitment to staff development.

Qualifications

• Experience in a fast-paced, customer-centric dental front office environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required; able to safeguard patient information.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email; communicate with patients and insurance companies.
• Use Dentrix for scheduling and records management; coordinate appointments for multiple providers.
• Schedule and confirm appointments for multiple providers; maintain calendar accuracy.
• File insurance claims, follow up on outstanding claims, verify benefits, explain coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients; support financial discussions.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service experience

Communication skills

Organizational skills

Tools

Dentrix

Job description

Heartland Dental’s Dental Care at Westridge in McKinney, TX is seeking a Business Assistant to join a patient-focused team. You’ll support front office operations, utilize Dentrix for scheduling and records, verify insurance, submit claims, and discuss treatment options with patients to ensure quality care.

The role offers competitive benefits, with structured training and opportunities for growth within a company recognized for its industry leadership and commitment to staff development.