Insurance & Front Desk Coordinator - Patient Experience

Community Dental Partners; Waco (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental insurance

Disability insurance

Paid time off

Holiday pay

Life insurance

Employee discounts

Job summary

Community Dental Partners is seeking an Insurance Coordinator focused on verification and front-office support in the Waco clinic. You will greet patients, verify insurance, and update records to ensure accurate scheduling and patient flow.

The role emphasizes excellent customer service, multitasking, and dependable, team-oriented work. Training is provided, and the department is Operations.

Qualifications

• High School diploma or equivalent required.
• Excellent written and verbal communication skills.
• Customer service skills a plus.
• Multitasking and prioritizing abilities.
• Dependability and teamwork.

Responsibilities

• Greet patients upon arrival.
• Verify insurance information and perform secondary checks before scanning.
• Update patient status in the system per guidelines.
• Answer routine questions about appointments, policies, and insurance by phone.
• Verify insurance and frequencies as needed.
• Review schedule to ensure accuracy before confirming appointments.
• Notify and reappoint as necessary; reallocate tasks to appropriate staff.
• Assist Greeter when needed and maintain front office cleanliness.
• Perform other duties as assigned.

Skills

Self-starter

Interpersonal skills

Customer service

Multitasking

Detail-oriented

Team player

Communication

Computer skills

Time management

Education

High School diploma or equivalent

Job description

Community Dental Partners is seeking an Insurance Coordinator focused on verification and front-office support in the Waco clinic. You will greet patients, verify insurance, and update records to ensure accurate scheduling and patient flow.

The role emphasizes excellent customer service, multitasking, and dependable, team-oriented work. Training is provided, and the department is Operations.