Dental Front Desk & Insurance Coordinator

Urgent-Dental-Center-; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Urgent Dental Center & Family Dentistry (UDC) in Indianapolis, IN, is seeking a friendly Business Assistant to manage front desk operations, scheduling, insurance verification, and daily financial tasks.

You will greet patients, confirm appointments, discuss treatment costs and payment options, and coordinate with doctors and staff to keep the office running smoothly, while complying with HIPAA guidelines.

Qualifications

• Experience in dental front office or customer service preferred.
• Knowledge of dental insurance and billing processes is a plus.
• Strong communication and interpersonal skills.
• Comfortable discussing treatment costs, financial arrangements, and payment options with patients.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable using computers and learning dental practice management software.

Responsibilities

• Welcome patients with a friendly, professional check-in and check-out.
• Manage patient scheduling, confirmations, and follow-ups.
• Answer calls and assist patients with questions and scheduling needs.
• Verify dental insurance benefits and assist with related processes.
• Present treatment plans and review financial options with patients.
• Collect patient payments, process transactions, and maintain records.
• Support same-day treatment by identifying scheduling opportunities.
• Maintain accurate patient information and documentation.
• Follow up on outstanding treatment plans and balances.
• Collaborate with doctors, assistants, and office management to maintain flow.
• Assist with daily administrative tasks and front office organization.
• Follow all company policies and HIPAA guidelines.

Skills

Dental front office

Customer service

Insurance knowledge

Communication

Organization

Multitasking

Tools

Practice management software

HIPAA compliance

Job description

Urgent Dental Center & Family Dentistry (UDC) in Indianapolis, IN, is seeking a friendly Business Assistant to manage front desk operations, scheduling, insurance verification, and daily financial tasks.

You will greet patients, confirm appointments, discuss treatment costs and payment options, and coordinate with doctors and staff to keep the office running smoothly, while complying with HIPAA guidelines.