Dental Front Desk Coordinator: Patient Experience & Scheduling

Bright Direction Dental; Indianapolis (IN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) with company match

Paid time off

Holiday pay

Job summary

Bright Direction Dental is seeking a Front Desk Coordinator to join our Indianapolis practice. The role involves managing front desk operations, patient interactions, and coordinating appointments to maintain a smooth workflow.

The ideal candidate will be friendly, professional, and capable of working well in a team. Duties include greeting patients, verifying insurance, scheduling, and handling payments in a fast-paced dental office.

Qualifications

• Experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders and confirm appointments.
• Handle appointment cancellations and rescheduling; ensure re-care is booked.
• Maintain accurate patient records; process registrations and check-in/out.
• Process and verify insurance information; collect and record payments.
• Oversee and participate in collections of aged receivables.
• Coordinate with dental assistants, hygienists and staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments or billing.

Skills

Front desk experience

Organizational skills

Communication skills

Team player

Dental terminology knowledge

Insurance processing knowledge

Dental software proficiency

Education

High school diploma or equivalent

Tools

Dental office software

Office software

Job description

Bright Direction Dental is seeking a Front Desk Coordinator to join our Indianapolis practice. The role involves managing front desk operations, patient interactions, and coordinating appointments to maintain a smooth workflow.

The ideal candidate will be friendly, professional, and capable of working well in a team. Duties include greeting patients, verifying insurance, scheduling, and handling payments in a fast-paced dental office.