Full Time Business Assistant - North Indianapolis

Urgent-Dental-Center-; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Urgent Dental Center & Family Dentistry (UDC) in Indianapolis, IN, is seeking a friendly Business Assistant to manage front desk operations, scheduling, insurance verification, and daily financial tasks.

You will greet patients, confirm appointments, discuss treatment costs and payment options, and coordinate with doctors and staff to keep the office running smoothly, while complying with HIPAA guidelines.

Qualifications

• Experience in dental front office or customer service preferred.
• Knowledge of dental insurance and billing processes is a plus.
• Strong communication and interpersonal skills.
• Comfortable discussing treatment costs, financial arrangements, and payment options with patients.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable using computers and learning dental practice management software.

Responsibilities

• Welcome patients with a friendly, professional check-in and check-out.
• Manage patient scheduling, confirmations, and follow-ups.
• Answer calls and assist patients with questions and scheduling needs.
• Verify dental insurance benefits and assist with related processes.
• Present treatment plans and review financial options with patients.
• Collect patient payments, process transactions, and maintain records.
• Support same-day treatment by identifying scheduling opportunities.
• Maintain accurate patient information and documentation.
• Follow up on outstanding treatment plans and balances.
• Collaborate with doctors, assistants, and office management to maintain flow.
• Assist with daily administrative tasks and front office organization.
• Follow all company policies and HIPAA guidelines.

Skills

Dental front office

Customer service

Insurance knowledge

Communication

Organization

Multitasking

Tools

Practice management software

HIPAA compliance

Job description

• Location 10409 E. Washington St.,Indianapolis, IN, 46229,United States

Business Assistant

Urgent Dental Center & Family Dentistry (UDC)

Be the First Friendly Face. Make a Lasting Impact!

At Urgent Dental Center & Family Dentistry, our mission is to provide urgent access to dental care, everywhere. We are looking for a friendly, organized, and motivated Business Assistant to join our team and help create an exceptional patient experience from the moment patients walk through our doors.

UDC is a fast-paced dental practice focused on urgent access, comprehensive treatment, and same-day care. We need someone who is personable, detail-oriented, and comfortable balancing patient communication, scheduling, insurance, and financial responsibilities.

Responsibilities

Welcome patients and provide a friendly, professional check-in and check-out experience.

Manage patient scheduling, confirmations, and appointment follow-ups.

Answer incoming phone calls and assist patients with questions and scheduling needs.

Verify dental insurance benefits and assist with insurance-related processes.

Present treatment plans and review financial options with patients.

Collect patient payments, process transactions, and maintain accurate financial records.

Support same-day treatment by identifying scheduling opportunities and helping patients move forward with recommended care.

Maintain accurate patient information, documentation, and account records.

Follow up on outstanding treatment plans, unscheduled patients, and patient balances.

Work closely with doctors, dental assistants, and office management to maintain efficient patient flow.

Assist with daily administrative tasks and maintain an organized front office.

Follow all company policies, procedures, and HIPAA guidelines.

Qualifications

Previous dental front office or customer service experience preferred.

Knowledge of dental insurance and billing processes is a plus.

Strong communication and interpersonal skills.

Comfortable discussing treatment costs, financial arrangements, and payment options with patients.

Strong organizational skills and attention to detail.

Ability to multitask and thrive in a fast-paced environment.

Comfortable using computers and learning dental practice management software.

Dependable, professional, and team-oriented.

Positive attitude with a strong commitment to patient satisfaction.

Why Join UDC?

Supportive, team-focused work environment.

Opportunities for professional growth and advancement.

Hands-on training and continued development.

Opportunity to make a meaningful impact on patient care and office performance.