Saturday Only Business Assistant

Urgent-Dental-Center-; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hands-on training

Professional growth opportunities

Team-focused environment

Job summary

Urgent Dental Center & Family Dentistry (UDC) in Indianapolis is seeking a proactive Business Assistant to greet patients, manage scheduling, and handle insurance and financial transactions. The role focuses on delivering a seamless, friendly patient experience from check-in to checkout.

Ideal candidates will have dental front office or customer service background, strong communication skills, and comfort discussing costs and payment options in a fast-paced environment.

Qualifications

• Previous dental front office or customer service experience preferred.
• Knowledge of dental insurance and billing processes is a plus.
• Strong communication and interpersonal skills.
• Comfortable discussing treatment costs and payment options.
• Able to multitask in a fast-paced environment.
• Proficient with computers and practice management software.

Responsibilities

• Welcome patients with a friendly check-in and check-out.
• Manage scheduling, confirmations, and follow-ups.
• Answer phone calls and assist questions.
• Verify insurance benefits and assist with processes.
• Present treatment plans and financial options.
• Collect payments and maintain records.
• Support same-day treatment and moving forward with care.
• Maintain accurate patient information.
• Follow HIPAA guidelines and company policies.
• Collaborate with doctors and office staff for efficient patient flow.

Skills

Communication

Organization

Multitasking

Customer service

HIPAA familiarity

Tools

Dental PM software

Job description

• Location 10409 E Washington St,Indianapolis, IN, 46229,United States

Description

Business Assistant

Urgent Dental Center & Family Dentistry (UDC)

Be the First Friendly Face. Make a Lasting Impact!

At Urgent Dental Center & Family Dentistry, our mission is to provide urgent access to dental care, everywhere. We are looking for a friendly, organized, and motivated Business Assistant to join our team and help create an exceptional patient experience from the moment patients walk through our doors.

UDC is a fast-paced dental practice focused on urgent access, comprehensive treatment, and same-day care. We need someone who is personable, detail-oriented, and comfortable balancing patient communication, scheduling, insurance, and financial responsibilities.

Responsibilities

Welcome patients and provide a friendly, professional check-in and check-out experience.

Manage patient scheduling, confirmations, and appointment follow-ups.

Answer incoming phone calls and assist patients with questions and scheduling needs.

Verify dental insurance benefits and assist with insurance-related processes.

Present treatment plans and review financial options with patients.

Collect patient payments, process transactions, and maintain accurate financial records.

Support same-day treatment by identifying scheduling opportunities and helping patients move forward with recommended care.

Maintain accurate patient information, documentation, and account records.

Follow up on outstanding treatment plans, unscheduled patients, and patient balances.

Work closely with doctors, dental assistants, and office management to maintain efficient patient flow.

Assist with daily administrative tasks and maintain an organized front office.

Follow all company policies, procedures, and HIPAA guidelines.

Qualifications

Previous dental front office or customer service experience preferred.

Knowledge of dental insurance and billing processes is a plus.

Strong communication and interpersonal skills.

Comfortable discussing treatment costs, financial arrangements, and payment options with patients.

Strong organizational skills and attention to detail.

Ability to multitask and thrive in a fast-paced environment.

Comfortable using computers and learning dental practice management software.

Dependable, professional, and team-oriented.

Positive attitude with a strong commitment to patient satisfaction.

Why Join UDC?

Supportive, team-focused work environment.

Opportunities for professional growth and advancement.

Hands-on training and continued development.

Opportunity to make a meaningful impact on patient care and office performance.