Dental Front Desk Experience & Growth Coordinator

Advanced Dental Center; Indian Hills (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and vision insurance

Free dental care for you

Family discount

401(k) with match

PTO & holidays

Continuing education

Tuition discount

Referral bonus

Recognition program

Philanthropy program

Monthly bonus program

Job summary

Advanced Dental Center is seeking a full-time Dental Front Desk Coordinator for our St. Matthews location. You will be the welcoming first impression, handling scheduling, insurance verification, treatment-plan conversations, and patient payments to convert visits into lifelong relationships.

Responsibilities include greeting patients, managing multi-channel communications, updating patient records in Open Dental, and guiding patients through plans and coverage while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent (required).
• Dental front-office experience preferred.
• Excellent verbal and written communication.
• Strong multitasking in a fast-paced environment.
• HIPAA awareness and patient confidentiality commitment.
• Open Dental experience a plus.

Responsibilities

• Greet patients warmly and build rapport.
• Answer calls, voicemails, texts, and emails promptly.
• Check in/out patients for appointments.
• Verify upcoming appointments via phone/text/email.
• Discuss treatment plans and insurance coverage with patients.
• Collect copays and explain the Dental Saver Discount Plan.
• Maintain and update patient profiles in Open Dental.
• Ensure documentation is on file before appointments.

Skills

Verbal communication

Written communication

Multitasking

HIPAA compliance

Organization

Customer service

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Advanced Dental Center is seeking a full-time Dental Front Desk Coordinator for our St. Matthews location. You will be the welcoming first impression, handling scheduling, insurance verification, treatment-plan conversations, and patient payments to convert visits into lifelong relationships.

Responsibilities include greeting patients, managing multi-channel communications, updating patient records in Open Dental, and guiding patients through plans and coverage while maintaining HIPAA compliance.