Dental Front Desk Coordinator — Growth & Benefits

North American Dental Group; Ohio; On-site; USD 18,000 - 23,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage scheduling, verify insurance, and communicate treatment options. This role requires strong organizational skills, attention to detail, and a patient-first mindset to ensure a smooth experience from check-in to checkout.

The position supports daily operations, handles financial transactions, and uses dental software along with Microsoft Office.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1-5 years of customer service, insurance, or dental experience.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements; collect co-payments and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental experience

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to greet patients, manage scheduling, verify insurance, and communicate treatment options. This role requires strong organizational skills, attention to detail, and a patient-first mindset to ensure a smooth experience from check-in to checkout.

The position supports daily operations, handles financial transactions, and uses dental software along with Microsoft Office.