Dental Front Desk Coordinator

Advanced Dental Center; Indian Hills (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and vision insurance

Free dental care for you

Family discount

401(k) with match

PTO & holidays

Continuing education

Tuition discount

Referral bonus

Recognition program

Philanthropy program

Monthly bonus program

Job summary

Advanced Dental Center is seeking a full-time Dental Front Desk Coordinator for our St. Matthews location. You will be the welcoming first impression, handling scheduling, insurance verification, treatment-plan conversations, and patient payments to convert visits into lifelong relationships.

Responsibilities include greeting patients, managing multi-channel communications, updating patient records in Open Dental, and guiding patients through plans and coverage while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent (required).
• Dental front-office experience preferred.
• Excellent verbal and written communication.
• Strong multitasking in a fast-paced environment.
• HIPAA awareness and patient confidentiality commitment.
• Open Dental experience a plus.

Responsibilities

• Greet patients warmly and build rapport.
• Answer calls, voicemails, texts, and emails promptly.
• Check in/out patients for appointments.
• Verify upcoming appointments via phone/text/email.
• Discuss treatment plans and insurance coverage with patients.
• Collect copays and explain the Dental Saver Discount Plan.
• Maintain and update patient profiles in Open Dental.
• Ensure documentation is on file before appointments.

Skills

Verbal communication

Written communication

Multitasking

HIPAA compliance

Organization

Customer service

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Description

Are you looking for a career, not just a job? Someone who thrives on setting and surpassing goals, knows how to build and nurture relationships with patients, and wants to grow with a company?

Advance Dental Center is currently looking for a full-time Dental Front Desk Coordinator at our St. Matthews location.

What ADC brings

• Competitive hourly pay plus a monthly bonus program
• Health and vision insurance
• Free dental care for you, plus a family discount
• 401(k) with company match
• PTO for full-time team members and paid holidays
• Continuing education, training, and a real job-growth plan
• Tuition discount with Sullivan University
• Employee referral bonus
• Employee recognition program
• Philanthropy program rooted in the Louisville community

About the role - Dental Front Desk Coordinator

The Dental Front Desk Coordinator is the "first impression" of Advanced Dental Center. The warm voice on the phone, the welcoming face at the door, and the liaison between patients and our back-office team. You'll handle the scheduling, insurance verification, treatment-plan conversations, and payment workflows that turn first-time visits into lifelong patients. The Dental Front Desk Coordinator reports to the Office Manager.

A day at the front desk

• Warmly greet and build rapport with patients as they arrive
• Promptly respond to phone calls, voicemails, texts, and emails
• Check patients in and out for scheduled appointments
• Verify upcoming appointments by phone, text, and email
• Sweep the schedule daily — surface conversions, unconfirmed visits, outstanding balances, and signed treatment plans that need follow-up
• Build the schedule with proactive outreach — phone, text, and email
• Maintain and update patient profiles in Open Dental
• Walk patients through their treatment plans, estimated insurance coverage, and warranty options
• Verify dental insurance benefits and collect copays before appointments
• Present the Dental Saver Discount Plan to uninsured patients
• Pull end-of-day reports
• Ensure required documentation is on file prior to every appointment
• Keep reception and front-desk areas clean and welcoming

Requirements

What you bring

• High school diploma or equivalent (required)
• Previous dental front-office experience strongly preferred
• Excellent verbal and written communcation
• Comfort multitasking in a fast-paced environment
• Strong computer skills — Open Dental experience a plus
• HIPAA awareness and a commitment to patient confidentiality
• Organized, self-directed, and genuinely team-oriented
• A warm, patient-first attitude — the kind of person who remembers names
• Able to sit for extended periods in a typical office environment

Welcome to the family.