Dental Front Desk Coordinator

Advanced Dental Center; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and vision insurance

Free dental care for you, plus a (1) 1

401(k) with company match

PTO for full-time team members andpaid

Continued education and growth plan

Tuition discount with Sullivan Univ.

Employee referral bonus

Employee recognition program

Philanthropy program rooted in the Lou

Competitive hourly pay plus a monthly

Job summary

Advanced Dental Center in Louisville, KY is seeking a full-time Dental Front Desk Coordinator. You will be the first point of contact, handling scheduling, billing, and patient inquiries with a warm, professional approach.

The role requires excellent communication, multitasking, and a patient-first attitude. You will support open dental workflows and contribute to a positive, growth-focused environment.

Qualifications

• High school diploma or equivalent required.
• Dental front-office experience strongly preferred.
• HIPAA awareness and commitment to patient confidentiality.
• Ability to multitask in a fast-paced environment.
• Strong computer skills; Open Dental experience a plus.

Responsibilities

• Greet patients and manage check-in/out with warmth and rapport.
• Handle scheduling, confirmations, and reminders via multiple channels.
• Verify insurance benefits and collect copays before appointments.
• Explain treatment plans and insurance coverage to patients.

Skills

Verbal communication

Written communication

Multitasking

Computer skills

HIPAA awareness

Team oriented

Patient-first attitude

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Are you looking for a career, not just a job? Someone who thrives on setting and surpassing goals, knows how to build and nurture relationships with patients, and wants to grow with a company?

Are you looking for a career, not just a job? Someone who thrives on setting and surpassing goals, knows how to build and nurture relationships with patients, and wants to grow with a company?

Description

Advance Dental Center is currently looking for a full-time Dental Front Desk Coordinator at our St. Matthews location.

What ADC Brings

• Competitive hourly pay plus a monthly bonus program
• Health and vision insurance
• Free dental care for you, plus a family discount
• 401(k) with company match
• PTO for full-time team members and paid holidays
• Continuing education, training, and a real job-growth plan
• Tuition discount with Sullivan University
• Employee referral bonus
• Employee recognition program
• Philanthropy program rooted in the Louisville community

About The Role - Dental Front Desk Coordinator

The Dental Front Desk Coordinator is the "first impression" of Advanced Dental Center. The warm voice on the phone, the welcoming face at the door, and the liaison between patients and our back-office team. You'll handle the scheduling, insurance verification, treatment-plan conversations, and payment workflows that turn first-time visits into lifelong patients. The Dental Front Desk Coordinator reports to the Office Manager.

A day at the front desk

• Warmly greet and build rapport with patients as they arrive
• Promptly respond to phone calls, voicemails, texts, and emails
• Check patients in and out for scheduled appointments
• Verify upcoming appointments by phone, text, and email
• Sweep the schedule daily - surface conversions, unconfirmed visits, outstanding balances, and signed treatment plans that need follow-up
• Build the schedule with proactive outreach - phone, text, and email
• Maintain and update patient profiles in Open Dental
• Walk patients through their treatment plans, estimated insurance coverage, and warranty options
• Verify dental insurance benefits and collect copays before appointments
• Present the Dental Saver Discount Plan to uninsured patients
• Pull end-of-day reports
• Ensure required documentation is on file prior to every appointment
• Keep reception and front-desk areas clean and welcoming

Requirements

What you bring

• High school diploma or equivalent (required)
• Previous dental front-office experience strongly preferred
• Excellent verbal and written communcation
• Comfort multitasking in a fast-paced environment
• Strong computer skills - Open Dental experience a plus
• HIPAA awareness and a commitment to patient confidentiality
• Organized, self-directed, and genuinely team-oriented
• A warm, patient-first attitude - the kind of person who remembers names
• Able to sit for extended periods in a typical office environment

What Happens Next

Welcome to the family.