Front Desk Coordinator

Urban Family Dental; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Urban Family Dental in Charlotte, NC seeks an experienced Dental Front Desk Coordinator who is personable, organized, and confident in a fast-paced front office. You are the first voice patients hear and will own the schedule, communicate clearly, and ensure smooth coordination with the clinical team.

Responsibilities include welcoming patients, handling check-in/check-out, scheduling first visits, verifying insurance, explaining patient portions, collecting payments, and maintaining accurate

Qualifications

• Prior dental front desk experience is preferred.
• Knowledge of PPO benefits and common dental terminology.
• Experience using dental practice management software.

Responsibilities

• Welcome patients and manage check-in and checkout efficiently.
• Answer calls professionally and help new patients schedule their first visit.
• Maintain a productive schedule by confirming appointments, filling cancellations, and following up on missed visits.
• Verify dental insurance eligibility, benefits, and coverage before appointments.
• Explain estimated patient portions, collect payments, and maintain accurate financial records.
• Coordinate with the clinical team to keep patient visits running smoothly.
• Follow up on unscheduled treatment and overdue hygiene appointments.
• Keep patient information, forms, and documentation accurate and current.

Skills

Dental front desk

Dental insurance knowledge

Practice management software

Phone skills

Organization

Team player

Customer service

Tools

Dental practice mgmt software

Job description

Experienced Dental Front Desk Coordinator — Urban Family Dental

Charlotte, NC

Urban Family Dental is looking for an experienced Dental Front Desk Coordinator who is personable, organized, and confident managing a busy dental front office.

You are the first voice patients hear and the first person they meet. We’re looking for someone who makes patients feel welcome while taking ownership of the schedule, communicating clearly, and following through on details.

What You’ll Do

• Welcome patients and manage check-in and checkout efficiently.
• Answer calls professionally and help new patients schedule their first visit.
• Maintain a productive schedule by confirming appointments, filling cancellations, and following up on missed visits.
• Verify dental insurance eligibility, benefits, and coverage before appointments.
• Explain estimated patient portions, collect payments, and maintain accurate financial records.
• Coordinate with the clinical team to keep patient visits running smoothly.
• Follow up on unscheduled treatment and overdue hygiene appointments.
• Keep patient information, forms, and documentation accurate and current.

What We’re Looking For

• Previous dental front desk experience strongly preferred; ideally at least two years.
• Working knowledge of dental insurance, PPO benefits, and common dental terminology.
• Experience using dental practice management software.
• Strong phone skills and confidence discussing scheduling and payments.
• Excellent organization and the ability to prioritize during a busy day.
• A dependable, positive teammate who takes initiative and completes tasks without repeated reminders.
• A patient-focused approach with professionalism and discretion.

Why Join Urban Family Dental?

We value a welcoming environment, teamwork, and people who take pride in their work. You’ll play an important role in our patients’ experience and the daily success of the practice, with the opportunity to grow as your responsibilities develop.

Compensation: Based on experience and qualifications.