Dental Front Desk Coordinator: Patient Experience & Scheduling

North American Dental Group (NADG); Downers Grove (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

Grove Dental Associates in Downers Grove, IL, part of North American Dental Group, seeks a detail-oriented Front Desk Coordinator to warmly welcome patients and manage front-office tasks with professionalism. You'll handle scheduling, payments, insurance verifications, and a range of administrative duties to keep the practice running smoothly.

The role emphasizes clear patient communication, accurate financial processing, and a friendly, efficient office presence, supporting a positive patient

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Multitasking

Organization

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Grove Dental Associates in Downers Grove, IL, part of North American Dental Group, seeks a detail-oriented Front Desk Coordinator to warmly welcome patients and manage front-office tasks with professionalism. You'll handle scheduling, payments, insurance verifications, and a range of administrative duties to keep the practice running smoothly.

The role emphasizes clear patient communication, accurate financial processing, and a friendly, efficient office presence, supporting a positive patient